Shipping & Returns
Delivery Information
Our shipping/packing costs are transparent and we ensure that your orders are carefully packaged and promptly shipped to your doorstep.
All tubers must be paid for at time of purchase.
Please note - we cannot post to Tasmania or Northern Territory.
We are based in WA - so yes we can post to WA customers
We do not ship to customers outside of Australia
Items in your cart are not sold until you have completed payment. This means that it is possible for items to disappear from your cart if they are purchased by other customers before you have completed the checkout process.
We are not offering combined shipping this year. Once you have completed your order it cannot be changed. If you decide to complete another order you will be charged additional shipping.
An email confirmation of your order will be sent as soon as you complete an order, and a tracking number will be emailed once your order has been posted.
All orders are sent via Australia Post using Express Post. We cannot be held responsible for any delays or issues around delivery once packages are in the hands of Australia Post. We are shipping from regional WA so next day delivery is not guaranteed.
2026 Postage and handling costs:
1 - 4 items = $20.00
5 - 8 items = $23.00
9 - 20 items = $30.00
21 - 40 items = $35.00
41 and over = $45.00
Refund Policy - Terms and conditions
All tubers are thoroughly checked before packing for condition and viability. We will not ship your tubers until we are confident they are ready to grow - displaying visible eyes.
Please inspect your tubers promptly on arrival.
If you have any immediate concerns regarding the state of the tubers, please take photos to help clarify the issue and contact us by email within 2 days. We do not offer refunds outside this 2-day period.
If it is determined that a tuber is defective, damaged or if it is not what you ordered, we will refund your purchase. Photo evidence is required as proof.
Once you have planted your tubers we cannot be responsible for plants failing to grow or growing poorly. It is the buyer’s responsibility to familiarise themselves with local growing conditions and plant nutrition requirements. We do not offer refunds simply because your tuber did not grow.
We are unable to replace tubers in the event of a plant that shows virus during the growing season as it is not possible to accurately determine the source of virus or when/how it was transmitted. We cannot guarantee virus free, but we do habitually check for virus and cull plants with what we suspect is most likely a virus.